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Help – On Demand TV isn’t working

Your device is configured to block ITV, 4OD/All4, My5 and Now TV catch-up/on demand ads out of the box. This blocking is generally only successful on SMART TV’s rather than in web browsers.  If you want to watch these services on your computer or laptop then you may need to remove the blocklist or disable the ad blocking software while you do so.

To remove the blocklist (you can add it back later) follow the below steps.

  1. Access your dashboard
  2. Navigate to Settings -> Blocklists
  3. Untick the list
  4. Click Save and Update in the bottom right hand corner

It will take a few moments to update before you see the Success message.  When you do then you can open a new tab and navigate to the catch-up/on demand service you would like to watch.  To add the blocklist back at a later date you can follow the above instructions but tick the list instead.

Existing customers can still find Help & Support and Setup on this site.


Help & Support